Introduction: This Abuse Policy (“Policy”) sets forth the general guidelines and acceptable and prohibited uses of the CrankyNerds services (“Services”) and is incorporated by reference into CrankyNerds's Terms of Service (the "Terms") and Acceptable Use Policy ("AUP"). Unless otherwise defined herein, capitalized terms have the meanings set forth in the Terms and AUP. By using the Services, you agree to comply with this Policy.
Zero Tolerance Approach: CrankyNerds maintains a zero-tolerance policy regarding any abusive activity conducted through our Services. While we prefer to advise customers of inappropriate behavior and any necessary corrective actions, certain situations may necessitate immediate action without prior notification.
Prohibited Behavior: This includes, but is not limited to:
For more specific guidance on what is considered unacceptable behavior, please refer to our Acceptable Use Policy.
Suspicion of Abuse: Should we suspect that a user is engaging in abusive activity, the user will be considered in violation of our Terms and AUP, regardless of whether the activity is expressly identified as abusive in those documents.
Consequences: CrankyNerds reserves the right to take any and all necessary and appropriate actions in response to abuse, up to and including:
In line with our zero-tolerance policy, no refunds will be issued under any circumstances for users who violate this Policy, our Terms, or AUP.
Human Attention: Every report or suspicion of abuse will receive real human attention, and each case will be investigated and treated according to its merit. We are committed to fostering a safe and respectful environment for all users.
Reporting Violations: If you become aware of any violation of this Policy, you are required to report it immediately to us using our contact page and provide us with assistance, as requested, to stop or remedy the violation. Please provide a clear description of the issue, any evidence you may have, and your contact information for any follow-up communications.